To keep your communication with CheckMarket secure, we are dropping support for TLS 1.0 and 1.1 for the API and Tool as of today, July 1 2018
, in response to security concerns around these protocols.
CheckMarket introduit des contrôles de conservation de données qui vous permettent de gérer la durée de conservation de vos données de contact et de répondant sur nos serveurs. Nous supprimons automatiquement les données de contact et de répondant plus anciennes que la période de conservation sélectionnée.
En conséquence du RGPD (ou GDPR en anglais), de plus en plus de nos utilisateurs nous demandent ce qu’ils doivent faire pour se mettre en règle. Si vous travaillez avec des données personnelles de personnes qui sont situées dans l’UE ou vous êtes établi ou vous avez des activités dans l’UE, il y a un nombre de choses qu’il faut prendre en compte. Dans cet article nous essayons vous aider.
Notre éditeur de question a obtenu une révision, et nous pensons que vous allez l’aimer !
Le 25 mai 2018, la législation européenne la plus importante en matière de protection des données introduite dans 20 ans, entrera en vigueur lorsque le Règlement Général de l’UE sur la Protection des Données (RGPD) remplacera la directive de 1995 sur la protection des données. Nous savons que la préparation de ce changement réglementaire est une priorité pour plusieurs de nos clients et c’est également une priorité pour nous. Aujourd’hui, nous mettons à jour notre déclaration de confidentialité qui a été spécifiquement modifiée pour refléter le RGPD.
Surveys have changed a lot in the last fifteen years. For instance, customer satisfaction has gone from a long once-a-year survey to short continuous longitudinal surveys spread across the customer journey. CheckMarket has evolved too, introducing new features and best practices along the way.
More and more companies ask their customers for feedback nowadays. We at CheckMarket think that the increase of customer-centricity is great, but unfortunately there’s not only good news attached to it. People are getting a bit tired of filling in surveys, because they simply receive lots and lots of invitations on a regular basis. Survey fatigue is coming to the surface. Since getting valuable feedback is essential, how do you make people open your invitations? These 5 tips will help you get your feedback requests clicked on more easily.
Champagne for everyone, because we’ve got some great and exciting news! Capterra has named us in their Top 20 Most Popular Survey Software report. We’re included for the very first time this year and we already ranked 18th, so we couldn’t be more proud.
How does our Net Promoter Score compare to the scores of our competitors? It seems like a natural question. Why shouldn’t we benchmark our NPS against others?
Because it’s not about the number!
It’s about using an NPS system to improve your own internal processes and become a more customer centric organization.
Créer une enquête est facile, mais créer une enquête qui vous permettra d’acquérir des indications précieuses, c’est une autre histoire. Les types de question, la distribution, tester… Il faut garder beaucoup de choses à l’esprit. Heureusement, nous avons créé une check-list très utile qui vous guidera au cours du processus d’une enquête entière.
Maintenant c’est à vous ! Suivez les étapes, cochez-les et créez une enquête géniale.
Connect your surveys to 500+ Apps with our Zapier integration!
We, developers, like automating tasks. Since we created our webhooks, you have new options to simplify the daily life of your colleagues. But we know building and managing custom-built applications can be time-consuming and low on the priority list. That’s why we integrated our platform into Zapier.
App builders often do not know a lot about their users. They have all kinds of behavioral data, such as how often the app is opened, how long the user spends, …
But they don’t have demographics (age, gender, …) and very little feedback about the user’s experiences or grievances. It is possible to conduct a survey in app, without sending their user away to the browser.
As a survey software provider it’s our job to keep our clients’ data safe. So far, we have earned the trust of 10,000+ users around the world, however, that doesn’t mean we can rest on our laurels. Our developers are working hard on new ways to keep your data locked all the time. Here’s a run down of our survey security policy.
Regarding your employees
, distributors, vendors or departments as internal customers
adds a whole new perspective to business management. Improving internal customer satisfaction will eventually result in a more efficient production process, better service and ultimately lead to more satisfied external customers. Measuring internal customer satisfaction can be done in a couple of ways but surveys prove to be the most effective.
Probably the hardest part of surveying is coming up with the right questions and finding the right words to do so. What you ask is a matter of understanding the psychology of your target audience. Wording your questions is a different matter. It requires talent, skills and practice (and lots of it). So let’s share the knowledge and give you some tips and best practices to help you write better survey questions which in turn will improve survey response rates significantly.
A customer satisfaction questionnaire is a double-edged sword. Companies need customer feedback in order to make better products and guarantee better service. But they also don’t want to annoy loyal customers with yet another survey. The gist of it is this: if you’re going to do it – and you should! – do it right …
Slack is a great tool that helps teams communicate more efficiently, keeping all members in the loop at all times without wasting valuable time. Here at CheckMarket we’re avid fans of the software and so are thousands of professionals around the world. That’s why we’re very proud to announce our Slack survey integration. From now on, teams can receive survey notifications directly in their Slack account.
Dans ce blog nous parlons de l’usage des données socio-démographiques dans une enquête. Spécifiquement, nous essayerons de répondre à trois questions : 1) Des questions socio-démographiques sont-elles nécessaires et pourquoi (pas) ? 2) Quelles questions devez-vous poser ? 3) Où mettez-vous ces questions dans votre enquête ?
A great customer survey acts as a conversation starter between a brand and its (potential) customers. Its main goal is to deliver great customer insights but just like more traditional corporate communication channels it also serves brand equity. Furthermore, a branded survey drives response rates and makes for more reliable results. This article will explore in detail some essential customer survey design aspects to leverage your survey.
How good is your company at helping customers solve their problems quickly and easily? That’s, essentially, the question a customer service survey is set to answer. So how do you go about setting up a customer service questionnaire? What are the best practices? Which questions do you need to ask? And, more importantly, how to follow up on the incoming data? The key is to come up with a system that allows you to easily monitor and implement customer feedback
into your services. Time to increase customer loyalty. We’ll tell you how to achieve this …
Une enquête est seulement valable quand elle est fiable et représentative pour votre business. Il est alors essentiel d’estimer une taille d’échantillon correcte. Cela vous paraît un peu compliqué ? Heureusement ce n’est pas du tout le cas. Vous n’avez que besoin de notre calculateur de taille d’échantillon.
If you want to gain an insight into your customer satisfaction level, a survey is what your need. But which questions do you absolutely need to ask in order to effectively measure such a vague concept as customer satisfaction? There are roughly 4 categories of questions that will help you effectively measure customer satisfaction: customer loyalty, overall satisfaction, perceived attribution of quality and intentions to repurchase. Let’s have a closer look at these customer satisfaction survey questions.
“Surveys are expensive, time-consuming and they lead to nothing.” Sounds familiar? Then your boss needs some convincing before you can finally conduct your own online survey. Luckily, we have just what you need. Here are 5 great unexpected online surveys advantages your superior probably never saw coming.
This summer marks the birth of a new survey question type: sliders! Sliders are an engaging and interactive type of survey question. How it works? The respondent clicks a button and drags or slides it along a horizontal line indicating their positive or negative feeling towards a certain statement or question.
One of the biggest benefits of sending out a survey email invitation
is scope – you’re just one click away from gaining an insight into your entire customer base! This presupposes, however, that your respondents actually read and click your email. And there’s the rub … The average response rate
for surveys sent via email is around 10-15 percent. Boosting that number should be any market researcher’s goal. And here’s how …
We here at CheckMarket always like a good pat on the back … So thank you, AnalyticsTool! In their survey tool review they praised our “powerful survey software” for its “ease of use”, “multilanguage functionality”, “automated notifications” and “flexible pricing options” … And who are we to argue?
Survey email notifications enable you to take action more quickly. They started out as quick, internal call-outs to yourself, colleagues, management, … You are informed straight away when a respondent answers in a certain way so you can immediately follow up on their feedback. Your (perhaps not so satisfied) customer would be so impressed by the speed of your actions he would instantly turn into a promoter.
Have you noticed? We added 2 new columns to the charts for matrix questions: average and median.
You were always able to see the general average and median for the entire matrix question in the legend below each matrix chart. This was already very useful data. But sometimes you just need to dig in deeper.
To get high response rates your surveys and emails must be appealing, and match your company’s branding. Adding your logo increases recognizability, adding an image of an incentive, increases click-through and completion rates. You may want to show a series of ads or packaging and ask respondents what they think.
Creating a successful survey isn’t just about asking the right survey questions. Sure, they are important, but they aren’t the only road to actionable insights. What good are your perfectly honed questions if nobody opens your survey? How valid are your results really if you don’t know to which segment your respondents belong? We at CheckMarket have put together a list of the 7 survey mistakes we come across the most. As each one can be fixed so easily you’ll probably wonder at the end why you never thought of them yourself. Read on to find out how easy it is.