Blog

RGPD : déclaration de confidentialité mise à jour

November, 2017 Alexander Dobronte Nouvelles de l'entreprise Pas de commentaire

Le 25 mai 2018, la législation européenne la plus importante en matière de protection des données introduite dans 20 ans, entrera en vigueur lorsque le Règlement Général de l’UE sur la Protection des Données (RGPD) remplacera la directive de 1995 sur la protection des données. Nous savons que la préparation de ce changement réglementaire est une priorité pour plusieurs de nos clients et c’est également une priorité pour nous. Aujourd’hui, nous mettons à jour notre déclaration de confidentialité qui a été spécifiquement modifiée pour refléter le RGPD.

Survey Contacts Simplified!

October, 2017 Alexander Dobronte Company news, Market Research, Product updates, Survey best practices Pas de commentaire

Surveys have changed a lot in the last fifteen years. For instance, customer satisfaction has gone from a long once-a-year survey to short continuous longitudinal surveys spread across the customer journey. CheckMarket has evolved too, introducing new features and best practices along the way.

5 Easy Ways to Fight Online Survey Fatigue

October, 2017 Alexander Dobronte Company news, Survey best practices, Tips & tricks Pas de commentaire

More and more companies ask their customers for feedback nowadays. We at CheckMarket think that the increase of customer-centricity is great, but unfortunately there’s not only good news attached to it. People are getting a bit tired of filling in surveys, because they simply receive lots and lots of invitations on a regular basis. Survey fatigue is coming to the surface. Since getting valuable feedback is essential, how do you make people open your invitations? These 5 tips will help you get your feedback requests clicked on more easily.

CheckMarket in Capterra’s Survey Software Top 20

June, 2017 Alexander Dobronte Company news Pas de commentaire

Champagne for everyone, because we’ve got some great and exciting news! Capterra has named us in their Top 20 Most Popular Survey Software report. We’re included for the very first time this year and we already ranked 18th, so we couldn’t be more proud.

Why buying NPS benchmarks is a bad idea

December, 2016 Alexander Dobronte Market Research, Net Promoter Score, Tips & tricks Pas de commentaire

How does our Net Promoter Score compare to the scores of our competitors? It seems like a natural question. Why shouldn’t we benchmark our NPS against others? Because it’s not about the number!

It’s about using an NPS system to improve your own internal processes and become a more customer centric organization.

Check-list pour une enquête géniale

August, 2016 Alexander Dobronte Études de marché, Meilleures pratiques, Trucs et astuces Pas de commentaire

Créer une enquête est facile, mais créer une enquête qui vous permettra d’acquérir des indications précieuses, c’est une autre histoire. Les types de question, la distribution, tester… Il faut garder beaucoup de choses à l’esprit. Heureusement, nous avons créé une check-list très utile qui vous guidera au cours du processus d’une enquête entière.

Maintenant c’est à vous ! Suivez les étapes, cochez-les et créez une enquête géniale.

CheckMarket Zapier integration

April, 2016 Bart Mertens Company news, Product updates 3 commentaires

Connect your surveys to 500+ Apps with our Zapier integration!

We, developers, like automating tasks. Since we created our webhooks, you have new options to simplify the daily life of your colleagues. But we know building and managing custom-built applications can be time-consuming and low on the priority list. That’s why we integrated our platform into Zapier.

You can now connect your favorite applications to our platform without custom development. Use our free Zapier integration and start automating

survey invitations
survey responses
handling bounces and opt-outs
notifications when the API rate limit for your account has been reached

We can think of a few Zap’s, but feel free to play around with it.

If you can think of other interesting triggers and alerts, let us know and we will look into it!

Use our free Zapier survey integration

Check our other survey integrations!

In app surveys, finally learn who your users are

December, 2015 Alexander Dobronte Market Research, Survey best practices, Tips & tricks Pas de commentaire

App builders often do not know a lot about their users. They have all kinds of behavioral data, such as how often the app is opened, how long the user spends, …

But they don’t have demographics (age, gender, …) and very little feedback about the user’s experiences or grievances. It is possible to conduct a survey in app, without sending their user away to the browser.

Our survey security policy

December, 2015 Alexander Dobronte Company news Pas de commentaire

As a survey software provider it’s our job to keep our clients’ data safe. So far, we have earned the trust of 10,000+ users around the world, however, that doesn’t mean we can rest on our laurels. Our developers are working hard on new ways to keep your data locked all the time. Here’s a run down of our survey security policy.

The art and science of writing survey questions – do’s and dont’s

October, 2015 Alexander Dobronte Survey best practices Pas de commentaire

Probably the hardest part of surveying is coming up with the right questions and finding the right words to do so. What you ask is a matter of understanding the psychology of your target audience. Wording your questions is a different matter. It requires talent, skills and practice (and lots of it). So let’s share the knowledge and give you some tips and best practices to help you write better survey questions which in turn will improve survey response rates significantly.