3 façons d’augmenter votre NPS sans effort et pourquoi vous ne devriez pas le faire
Alexander Dobronte
Product update: élément de rapport ‘Carte’
Nouveau : Analyse des facteurs cles
Vue d’ensemble des enquêtes actualisée
Nouveau type de question : CAPTCHA
Gagnez du temps avec le taguage automatique
Nouveau: Logique d’affichage de question
Vous pouvez utiliser la logique d’affichage pour créer des enquêtes personnalisées pour chaque répondant. Quand une question ou un choix de réponse spécifique ne concernce que certains répondants, vous pouvez le cacher conditionnellement, dépendant des réponses précédentes ou des métadonnées. Grâce à la logique d’affichage, vous pouvez créer des enquêtes qui s’adaptent de manière dynamique aux réponses et aux champs personnalisés de vos répondants.
Le nouveau ReportBuilder est là !
un nouvel outil puissant pour créer des rapports et des
tableaux de bord partageables pour vos enquêtes
Introducing the CheckMarket Scripting Language (CSL)
What is it?
We are introducing a powerful scripting language to enhance your surveys and reports called the CheckMarket Scripting Language or CSL for short.
At its most basic level, it is easy to use. You can use it to place variables in your surveys and reports by selecting them from a drop-down.
At its most advanced, our scripting language gives you tremendous freedom to use complex logic to make calculations, show or hide certain blocks of texts or images and much more. So put on your computational thinking cap and let’s dig in…
Introducing Pre-filling
We have added the ability to pre-populate an answer to a survey question through the URL or setting a default answer which can be meta-data, random selections, variables, and fixed values.
New: Scoring and Quizzes
We have added the ability to assign point values to answer options. You can use this to create quizzes and assessments, but there are a lot of other uses in surveys too!
How to Discover Hidden Gems in Your Data Using Factor & Cluster Analysis
You know that feeling when you already looked at your data from all angles? You separated it based on gender, age, socioeconomic status and even location, but you still think there is more to discover? Factor and cluster analysis help you discover patterns in your dataset that go beyond simply splitting it up according to demographics, and in this blogpost we will explain how to best use both of them.
6 Ways to Make Employees Fill in Your Surveys
Employee surveys are key tools for any business. They can measure the mood in a company, allow employees to give input and see how an employer is doing on certain issues.
To make employee surveys work, however, you need a sufficient amount of employees filling them in. Having high degrees of non-response can cause your survey to be less reliable and can cause biases to arise.
How Startups like Airbnb Measure Customer Satisfaction
“The ability to learn faster from customers is the essential competitive advantage that startups must possess”, wrote Eric Ries in his book The Lean Startup, the unofficial bible of the startup movement. Measuring customer feedback is extremely important to startups, and in this blogpost we will show you how three of them (TransferWise, Uber and Airbnb) do it.
Contrôles de conservation des données
CheckMarket introduit des contrôles de conservation de données qui vous permettent de gérer la durée de conservation de vos données de contact et de répondant sur nos serveurs. Nous supprimons automatiquement les données de contact et de répondant plus anciennes que la période de conservation sélectionnée.
Éditeur de question amélioré
Notre éditeur de question a obtenu une révision, et nous pensons que vous allez l’aimer !
RGPD : déclaration de confidentialité mise à jour
Le 25 mai 2018, la législation européenne la plus importante en matière de protection des données introduite dans 20 ans, entrera en vigueur lorsque le Règlement Général de l’UE sur la Protection des Données (RGPD) remplacera la directive de 1995 sur la protection des données. Nous savons que la préparation de ce changement réglementaire est une priorité pour plusieurs de nos clients et c’est également une priorité pour nous. Aujourd’hui, nous mettons à jour notre déclaration de confidentialité qui a été spécifiquement modifiée pour refléter le RGPD.
Survey Contacts Simplified!
October, 2017 Company news, Market Research, Product updates, Survey best practices Pas de commentaire
Surveys have changed a lot in the last fifteen years. For instance, customer satisfaction has gone from a long once-a-year survey to short continuous longitudinal surveys spread across the customer journey. CheckMarket has evolved too, introducing new features and best practices along the way.
5 Easy Ways to Fight Online Survey Fatigue
More and more companies ask their customers for feedback nowadays. We at CheckMarket think that the increase of customer-centricity is great, but unfortunately there’s not only good news attached to it. People are getting a bit tired of filling in surveys, because they simply receive lots and lots of invitations on a regular basis. Survey fatigue is coming to the surface. Since getting valuable feedback is essential, how do you make people open your invitations? These 5 tips will help you get your feedback requests clicked on more easily.
CheckMarket in Capterra’s Survey Software Top 20
Champagne for everyone, because we’ve got some great and exciting news! Capterra has named us in their Top 20 Most Popular Survey Software report. We’re included for the very first time this year and we already ranked 18th, so we couldn’t be more proud.
Why buying NPS benchmarks is a bad idea
How does our Net Promoter Score compare to the scores of our competitors? It seems like a natural question. Why shouldn’t we benchmark our NPS against others? Because it’s not about the number!
It’s about using an NPS system to improve your own internal processes and become a more customer centric organization.
Check-list pour une enquête géniale
Créer une enquête est facile, mais créer une enquête qui vous permettra d’acquérir des indications précieuses, c’est une autre histoire. Les types de question, la distribution, tester… Il faut garder beaucoup de choses à l’esprit. Heureusement, nous avons créé une check-list très utile qui vous guidera au cours du processus d’une enquête entière.
Maintenant c’est à vous ! Suivez les étapes, cochez-les et créez une enquête géniale.
In app surveys, finally learn who your users are
App builders often do not know a lot about their users. They have all kinds of behavioral data, such as how often the app is opened, how long the user spends, …
But they don’t have demographics (age, gender, …) and very little feedback about the user’s experiences or grievances. It is possible to conduct a survey in app, without sending their user away to the browser.
Our survey security policy
As a survey software provider it’s our job to keep our clients’ data safe. So far, we have earned the trust of 10,000+ users around the world, however, that doesn’t mean we can rest on our laurels. Our developers are working hard on new ways to keep your data locked all the time. Here’s a run down of our survey security policy.
The art and science of writing survey questions – do’s and dont’s
Probably the hardest part of surveying is coming up with the right questions and finding the right words to do so. What you ask is a matter of understanding the psychology of your target audience. Wording your questions is a different matter. It requires talent, skills and practice (and lots of it). So let’s share the knowledge and give you some tips and best practices to help you write better survey questions which in turn will improve survey response rates significantly.
Internal customer satisfaction: how to use surveys to measure and improve internal processes
Regarding your employees, distributors, vendors or departments as internal customers adds a whole new perspective to business management. Improving internal customer satisfaction will eventually result in a more efficient production process, better service and ultimately lead to more satisfied external customers. Measuring internal customer satisfaction can be done in a couple of ways but surveys prove to be the most effective.
Customer satisfaction questionnaire: 4 commandments
A customer satisfaction questionnaire is a double-edged sword. Companies need customer feedback in order to make better products and guarantee better service. But they also don’t want to annoy loyal customers with yet another survey. The gist of it is this: if you’re going to do it – and you should! – do it right …
Receive survey notifications directly in Slack
Slack is a great tool that helps teams communicate more efficiently, keeping all members in the loop at all times without wasting valuable time. Here at CheckMarket we’re avid fans of the software and so are thousands of professionals around the world. That’s why we’re very proud to announce our Slack survey integration. From now on, teams can receive survey notifications directly in their Slack account.
Customer survey design and the impact on brand equity
A great customer survey acts as a conversation starter between a brand and its (potential) customers. Its main goal is to deliver great customer insights but just like more traditional corporate communication channels it also serves brand equity. Furthermore, a branded survey drives response rates and makes for more reliable results. This article will explore in detail some essential customer survey design aspects to leverage your survey.
Use a customer survey to increase customer loyalty
How good is your company at helping customers solve their problems quickly and easily? That’s, essentially, the question a customer service survey is set to answer. So how do you go about setting up a customer service questionnaire? What are the best practices? Which questions do you need to ask? And, more importantly, how to follow up on the incoming data? The key is to come up with a system that allows you to easily monitor and implement customer feedback into your services. Time to increase customer loyalty. We’ll tell you how to achieve this …