You know that feeling when you already looked at your data from all angles? You separated it based on gender, age, socioeconomic status and even location, but you still think there is more to discover? Factor and cluster analysis help you discover patterns in your dataset that go beyond simply splitting it up according to demographics, and in this blogpost we will explain how to best use both of them.
Employee surveys are key tools for any business. They can measure the mood in a company, allow employees to give input and see how an employer is doing on certain issues.
To make employee surveys work, however, you need a sufficient amount of employees filling them in. Having high degrees of non-response can cause your survey to be less reliable and can cause biases to arise.
“The ability to learn faster from customers is the essential competitive advantage that startups must possess”, wrote Eric Ries in his book The Lean Startup, the unofficial bible of the startup movement. Measuring customer feedback is extremely important to startups, and in this blogpost we will show you how three of them (TransferWise, Uber and Airbnb) do it.
CheckMarket introduit des contrôles de conservation de données qui vous permettent de gérer la durée de conservation de vos données de contact et de répondant sur nos serveurs. Nous supprimons automatiquement les données de contact et de répondant plus anciennes que la période de conservation sélectionnée.
Notre éditeur de question a obtenu une révision, et nous pensons que vous allez l’aimer !
Le 25 mai 2018, la législation européenne la plus importante en matière de protection des données introduite dans 20 ans, entrera en vigueur lorsque le Règlement Général de l’UE sur la Protection des Données (RGPD) remplacera la directive de 1995 sur la protection des données. Nous savons que la préparation de ce changement réglementaire est une priorité pour plusieurs de nos clients et c’est également une priorité pour nous. Aujourd’hui, nous mettons à jour notre déclaration de confidentialité qui a été spécifiquement modifiée pour refléter le RGPD.
Surveys have changed a lot in the last fifteen years. For instance, customer satisfaction has gone from a long once-a-year survey to short continuous longitudinal surveys spread across the customer journey. CheckMarket has evolved too, introducing new features and best practices along the way.
More and more companies ask their customers for feedback nowadays. We at CheckMarket think that the increase of customer-centricity is great, but unfortunately there’s not only good news attached to it. People are getting a bit tired of filling in surveys, because they simply receive lots and lots of invitations on a regular basis. Survey fatigue is coming to the surface. Since getting valuable feedback is essential, how do you make people open your invitations? These 5 tips will help you get your feedback requests clicked on more easily.
Champagne for everyone, because we’ve got some great and exciting news! Capterra has named us in their Top 20 Most Popular Survey Software report. We’re included for the very first time this year and we already ranked 18th, so we couldn’t be more proud.
How does our Net Promoter Score compare to the scores of our competitors? It seems like a natural question. Why shouldn’t we benchmark our NPS against others? Because it’s not about the number!
It’s about using an NPS system to improve your own internal processes and become a more customer centric organization.
