Tennant Company Uses CheckMarket to Inform Business-wide Decision-making
What is your business doing right? Where are pain points that have room for improvement? How satisfied are your employees? What do your customers think about your brand?
As we all know, just measuring Net Promoter ScoreSM is not enough. The true goal of an Net Promoter Score program is to raise customer satisfaction which requires getting everyone in your organization involved. Just because the upper echelons of management decide that NPS is important, doesn’t automatically make it so for everybody.
Today, we give you 4 concrete tips you can apply immediately.