In our previous article we focused on reducing detractors
, which increases your NPS the fastest. This week we take on a more difficult task of trying to turn your passives into promoters. We will have to warn you, this is more difficult.
It’s the year 2019, you see your colleagues every day at the office and complain about traffic around the water cooler. You’ve never heard of Zoom before and never even considered that not wearing pants while working was an option.
Ever wondered why people are more likely to give a bad review instead of a positive one? Are we, human beings, really that bitter or is there another reason? Well, I’m glad I can say we can’t help it. But, to understand where it comes from, we have to go back in time, way back.
You’ve read all about the enormous growth of LinkedIn so you’ve decided to use LinkedIn to get more respondents for your survey. You log into your account, post your survey and now you can sit back and relax, waiting for responses to start rolling in, right?
The best brand advocates are your own employees. But, how can you find out if your employees
are engaged? With an employee engagement survey you can easily measure how engaged your employees are and what areas could use some improvement. But which questions and statements do you add to your survey?